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	<title>Message_Gap &#187; proof</title>
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	<description>Exploring the chasm between what’s said and what’s heard</description>
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		<title>Pack your proof in a bento box</title>
		<link>http://www.messagegap.com/pack-your-proof</link>
		<comments>http://www.messagegap.com/pack-your-proof#comments</comments>
		<pubDate>Wed, 28 Oct 2009 15:46:34 +0000</pubDate>
		<dc:creator>Therese Beale</dc:creator>
				<category><![CDATA[Communication Planning]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[proof]]></category>
		<category><![CDATA[story]]></category>

		<guid isPermaLink="false">http://www.messagegap.com/?p=392</guid>
		<description><![CDATA[Promoting a single product attribute is a gamble. Last week I opened the morning newspaper to find a full page color ad about tomato soup, of all things! Campbell&#8217;s was touting its use of a sea salt so &#8220;naturally flavorful&#8221; that it could reduce the sodium in its iconic product. I questioned the relevance of [...]]]></description>
			<content:encoded><![CDATA[<p>Promoting a single product attribute is a gamble. Last week I opened the morning newspaper to find a full page color ad about tomato soup, of all things! Campbell&#8217;s was touting its use of a sea salt so &#8220;naturally flavorful&#8221; that it could reduce the sodium in its iconic product.</p>
<div id="attachment_405" class="wp-caption alignleft" style="width: 160px"><a title="Bento box" rel="attachment wp-att-405" href="http://www.messagegap.com/pack-your-proof/bento-box-2"><img class="size-thumbnail wp-image-405  " title="Haruo Iida via Flickr.com" src="http://www.messagegap.com/wp-content/uploads/2009/10/bento-box1-150x150.jpg" alt="Bento box in Japan train stations" width="150" height="150" /></a><p class="wp-caption-text">Bento box - Haruo Iida via Flickr.com</p></div>
<p>I questioned the relevance of the nutrition claim. And considered a grilled cheese sandwich and tomato soup &#8211; my favorite comfort foods &#8211; for lunch. My nostalgia for the brand was stronger than the potential benefits of a natural sodium booster.</p>
<p>What makes proof palatable? I vote for a variety of essential ingredients to make a compelling story. Let&#8217;s call it the <strong>Bento Box Effect</strong>.</p>
<p>Making a bento meal, imaginative food displays in sectioned boxes, goes back centuries in Japan.  National contests are held in the craft of creating a colorful box lunch in a container about the size of book. Deciding what colors, textures, flavors to feature must be a big part of the design challenge.</p>
<p>Kenya Hara, who designed the opening and closing ceremonies of the Nagano Winter Olympics, weighed in on the beauty behind <a href="http://roomfordebate.blogs.nytimes.com/2009/10/19/beauty-and-the-bento-box/" target="_blank">bento box lunches</a>.  While the Japanese are known for an aesthetic sense, Hara notes they also have an <em>incapacity to see ugliness:</em></p>
<blockquote><p>We have a special ability to focus fully on what’s right in front of our eyes. We tend to ignore what is not an integral part of our personal perspective.</p>
<p>We ignore that our cities are a chaotic mess, filled with ugly architecture and nasty signage. And so you have the situation where a Japanese worker will open a beautiful bento box in a stale conference room or on a horrendous, crowded sidewalk.</p></blockquote>
<p>Each compartment of a bento box presents a different taste sensation. Collectively, the compartments add up to an alluring and satisfying diversion. A story with the right ingredients has the same appeal for routine business dialogues.</p>
<p>What if you packed a bento box of proof to enliven today&#8217;s conversations?  Here are three ingredients sure to bring a richer dimension to an otherwise mundane communication:</p>
<ul>
<li><strong>A dose of humanity</strong> &#8212; Tell a story from the point of view of a <span style="text-decoration: underline;">real</span> person who matters to your company&#8217;s success.</li>
</ul>
<ul>
<li><strong>Genuine differentiation</strong> &#8212; Share the <span style="text-decoration: underline;">truth</span> about one thing you&#8217;re doing better than your closest competitors.</li>
</ul>
<ul>
<li><strong>Winning practices and principles</strong> &#8212; Your company is <span style="text-decoration: underline;">strong</span>. Describe a company practice that makes you proud.</li>
</ul>
<p>Too often we rely on statistics alone to support marketing and sales messages. Numbers make an impact but they&#8217;re difficult to digest quickly. Try packing a bento box of proof that&#8217;s real, true and strong. Add the points to your next presentation, conversation or collateral draft. That&#8217;s enough to make anyone pause right in the middle of their tuna sandwich.</p>
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